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    Upgrading

    Troubleshooting and Bug Reports
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    • D
      DillTheKraut @kikko last edited by DillTheKraut

      @kikko

      By standard OSX is using the latest installed Version to open the Izzy file if you double click them. If you want to open the .izz file with a specific Isadora version, you need to right click it (ctrl- click) and choose "open with". Or open the Isadora version you want to use and go with "File" -> "Open...".

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      • K
        kikko last edited by

        And so I did! In fact the problem isn't to open the old patches in the old release, but open the renamed patches in the latest version. Actualy, the 2.6 release doesn't work at all, showing the message I posted. Another "problem" is the icons aspect changing

        Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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        • D
          DillTheKraut @kikko last edited by

          @kikko

          I'm sorry, to be honest, I could not see the picture because of browser settings.

          You can find a description about how to delete the preferences here https://support.troikatronix.c....

          I'm not sure about your icons issue. If you mean, that all system icons, showing your izzi files in osx finder are the new version? If yes, this is totally fine, as this is done by osx and osx can't see which version the files use. So it's only showing the ones from the latest installed.

          I have no idea though, why the error with the preferences happens in the first place. But I had such issue before and there it seemed to be a corrupt izzi project file.

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          • K
            kikko last edited by

            Thank your for prompt reply. The problem is that I can't find any files named Isadora Prefs in my Mac... so no way to cancell it

            Icons problem solved.

            Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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            • mark
              mark @kikko last edited by

              @kikko

              Here's how to delete the preferences

              https://support.troikatronix.c...

              Always good to click the "Help" tab and do a search of our knowledge base articles. We have lots of resources there to help you.

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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              • K
                kikko last edited by

                Sorry Mark, but as I already written I've try to find the file named Isadora Prefs as explained in "How to delete Isadora's preferences" tutorial, but this file doesn't exist at all on my computer so I can't cancel it!

                Anyway, I just wanted to upgrade to the new release but now I can't because doesn't work on my Mac. Probably is not that easy have both release on the same Mac or it depends by systems requirements.

                Francesco

                Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                • mark
                  mark @kikko last edited by

                  @kikko said:

                  already written I've try to find the file named Isadora Prefs as explained

                   OK, I'm sorry. I didn't read the full thread.

                  I've sent you an email with a link to what should be the v2.6.1 release. Follow my instructions and report back here if this new version solves the problme.

                  Best Wishes,
                  Mark

                  Media Artist & Creator of Isadora
                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                  • K
                    kikko last edited by

                    Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

                    Francesco

                    Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                    • L
                      labelbrut @mark last edited by

                      @mark

                      Hi Mark

                      I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

                      Thanx

                      Xavier

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                      • Skulpture
                        Skulpture Izzy Guru @labelbrut last edited by

                        @labelbrut said:

                        @mark
                        Hi Mark
                        I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
                        Thanx
                        Xavier

                         Hi,

                        Can you eplain what has happened? Have you upgraded the day before a show?

                        Graham Thorne | www.grahamthorne.co.uk
                        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                          labelbrut @Skulpture last edited by

                          @skulpture

                          Hi , i've made the mistake to upgrade the day before the show 😬

                          Since, when i launch Isadora, this window appears




                           I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

                          Skulpture 1 Reply Last reply Reply Quote 0
                          • Skulpture
                            Skulpture Izzy Guru @labelbrut last edited by

                            @labelbrut

                            Have you followed these instructions?

                            https://support.troikatronix.c...

                            Graham Thorne | www.grahamthorne.co.uk
                            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                            • L
                              labelbrut @Skulpture last edited by

                              @skulpture

                              yes but the file doesn't exist on my computer, nothing about isadora in preference folder

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                              • L
                                labelbrut @labelbrut last edited by

                                Anybody's help ?

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                                • Skulpture
                                  Skulpture Izzy Guru @labelbrut last edited by Skulpture

                                  @labelbrut

                                  Have you created a support ticket? 

                                  https://support.troikatronix.c... 

                                  Graham Thorne | www.grahamthorne.co.uk
                                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                                  • Skulpture
                                    Skulpture Izzy Guru last edited by

                                    it might be worth trying a new version, found here:

                                    https://community.troikatronix...

                                    Graham Thorne | www.grahamthorne.co.uk
                                    RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                    RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                    RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                                    • Michel
                                      Michel Izzy Guru @DillTheKraut last edited by

                                      @dillthekraut

                                      No I did mean „save as new file“ not just „save file“. 

                                      Best Michel

                                      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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