@bruno

Please open a support ticket if you haven't already and our Sales & Licensing team will help you get this sorted out: https://support.troikatronix.com/support/tickets/new

@tomthebom Really odd. Unfortunately I have no other suggestions apart from delete preferences - but I can't see that doing much.

@mark

Hello Mark, I had worked with izz for many years, but I stopped using it since 5 years because 

of my new work in a french bibliothèque. I had version 2 usb key. 

I need to use it again with my old mac (2013-bigsur-16 go 100 mhz DDR3 etc).

Therefore I tried to upgraded to 3.0.2, the usb key was not recognised, and i didn't

find the  place to purchase a new authorisation.

Is it possible ...

Thanks for all

Best regards

Hello I would like to get a new version off izz; I have usb version 2 

My mac is working with 11.7.10 

Mac pro rétina 2013

Proces 2,3 Ghz intel core i7 4 

16 GO 1600 Mhz DDR3

intel iris pro 1536 Mo

What can i get with all that ?

I had just upgraded to izz 3.0.2 (Usb Key), my usb key is not recognize (no red light) and i can't use it, I would like to find the way to register and pay  the price for this upgrade to using it ...

Is it possible ?

Thanks

Best regards

@skulpture 
Reinstalled the last version 3: The same.
Installed demo of version 4: the same.... 


@dusx
Not that I know off are there any windows features enabled....

@smoon

It looks like your 'capture mode' input needs to be set to 'color'.

from the help file:

General: Depth Video is Sent when Capture Mode is 'Color'

If you set the 'capture mode' to color and also enable 'body tracking' or 'skeleton tracking', then the depth map will be sent to the output. To perform body or skeleton tracking, OpenNI Tracker must enable the depth sensor on your camera. In this case, it is sent to the depth video output even though the 'capture mode' says 'color'.

@tomthebom

Do you have some Mac windowing features enabled?

I see 3 icons in the image (horizontal, vertical, and diagonal) move icons that I don't have.
I wonder if something like 'separate spaces' or some other display windowing feature is changing the window in some way.

I am reading that Isadora 4.0.9 doesn't work with a Rokoko SmartSuit Pro without gloves- is there a 4.0.x version of Izzy that works for a suit without gloves? Can I download older versions of Isadora if that is the case?

John Toenjes

Macbook Pro M1, OS 15.3.1

I can't answer your question directly, but the latest version is 4.09! Maybe update?

Cheers,

Hugh

Hello, 

I'm having some trouble getting an image to appear with my Xbox Kinect on Izzy, and I wondered if anyone could offer some advice. 

The camera seems to be connected and showing, but I'm not getting anything showing on the screen. 

Ive used the same camera and set-up previously, and its worked fine adn I just cant work out what the problem is; after a very frustrating morning of troubling shooting I thought it mihgt be good to get some advice!

Have attached 2 images of set-up 

Any advice is massively appreciated 

I'm on the newest version of Izzy (4.02)